Credit to account-Hours spent talking to customer service

I’ve spent several hours (6.5 hours alone for just tonight) speaking with multiple reps about the exact same issue. 

I needed a seasonal hold put on my account. I had a tree fall on my house and I’ve been displaced since 8/11. I was told it was placed. It wasn’t. I had to message again. They put the hold in place. I added streamsaver. Chose all my options. Realized my upgrades didn’t go through. Messages again. 

Was told they can’t make changes while my account has a seasonal hold. I asked they remove it, make the changes, then add it back on. They removed it, said they added the upgrades, and confirmed that they added the hold back to the account. 

I check, they added a separate subscription for HBO and also account was still showing no hold. They didn’t add it back on. 

messaged AGAIN about this. Asking about the two active subscriptions. And additional charges on my account. The rep would say one thing, I would question it, and then they would say the opposite. Clearly not knowing what they are talking about. 

at one point the supervisor rep told me HBO standard no ads wasn’t available for streamsaver, that I needed to cancel and it could be added for $18.49 a month. This is completely false. I challenged it and then they said they aren’t with streaming so that’s why they didn’t know. Then WHY are you relaying incorrect information??? If I didn’t look it up and just trusted this rep knew what they were talking about, I would have paid more than needed. They also told me to go to an xfinity store. I had a tree hit my house. I don’t have a vehicle right now. I don’t live close by a store. I can’t just go to a store. 

I am looking for a courtesy credit for my time wasted. At LEAST 20+ hours in the last week and a half.

This isn’t the first time. Last year I was dealing with an entire issue with our phones where they were saying we owed over $1100 for our phones EACH for data charges!! Even though we were told our plan was all good for service in Canada. I had to sit on the phone for 3 hours the night driving to my vacation and 4 hours the following day to get this resolved. They almost didn’t even remove the entire charge!!! I had to fight that. 

I am looking for $150 courtesy credit to my account for all the wrong information and time and issues. I don’t know how to go about doing this.