Credit Report Inaccurate

I came back to Xfinity because I believed that you had stopped tricking customers.  Bravo to whoever made the decision to stop escalating the cost every year.  Five year stable price was a inspired move.  I ported over two lines with a great deal of difficulty because Consumer Cellular uses a different port pin for each line unlike Verizon and ATT.  Service reps didn't know this so spent multiple days in the process.  The last number to be ported was for my daughter who has a very old phone that is no longer supported.  I was looking forward to getting Galaxy A36 5G for her without any cost as advertised.  I was told that my credit didn't qualify me to get that phone for free.  I thought that the problem was caused by the freeze that I had at the credit bureaus.  I removed the freeze multiple times working with three different Xfinity reps.  Very frustrating. Very frustrating.  My FICO score at Experian is 842.  

This was the final answer from "executivecreditescalation@comcast.com"

"The credit tier corresponds to the customer's risk profile and a recent external credit check has been completed. As a result, the credit offer remains unchanged. For a possible reconsideration, the customer must wait six months to a year of consistent, non-delinquent payment experience before an updated external credit check can be re-run."

Previously I have been a customer with Comcast over ten years and I don't believe that I ever had a late payment.

Thanks for tricking me into thinking that I could get a free phone by signing up for a 36 month agreement.  Comcast go me again. Not happy.

BTW.  I have documented all of this and would be happy to mail the documentation to whoever takes care of things like this.  Just give me an address.