Visitor
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1 Message
Credit Not Being Applied to My Account
Hello,
I need some assistance rectifying a situation - My account is setup for paperless billing and autopay via bank transfer - i should be entitled to the $10 discount per month for doing those two things but my account has not been credited yet. It should have been credited at least a couple of months ago for this so i should be due at least $20 or $30 and it should be applied on each statement going forward
What is going on here? this makes me very unhappy - what needs to be done to resolve this?
XfinityBenjaminM
Official Employee
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2.6K Messages
11 hours ago
Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what is going on with your monthly self-service discount. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond to your DM shortly.
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