Credit Limit

I just had my 2nd outage in 1 week. When attempting to get a credit for the 2nd I received an error stating I had already “exceeded the maximum amount of credits”.

It seems crazy that the worse my service gets, the less of a refund I receive. Xfinity Customer Service needs to make this right.

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XfinityJoe

Official Employee

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1.4K Messages

21 days ago

Good morning, @user_ih1edg. I apologize for the frustration. Our team is happy to assist. Would you mind trying to resubmit the credit request and letting us know if it is approved?

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user_ih1edg

Visitor

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2 Messages

Hello, I just attempted to request again and was given the same ineligible for credit error.

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21 days ago

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Thanks for trying @user_ih1edg. We can make sure you receive credit for any confirmed service interruption; we would need to access your account.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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21 days ago

0

Customer Service

user_ih1edg

Credit Limit

XfinityJoe

user_ih1edg

XfinityJoe

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