Credit from unused service

Question

Spoke to Xfinity rep last month we finally got me locked into a 5-year price guarantee unfortunately it takes canceling service and resigning up to get locked into a 5-year promo was told I would get the credit back My bill for you service was only for 3 days then I was informed I would not receive a credit back this is incorrect who do I need to speak to about this to get this corrected back on my card thank you

XfinityGabriel · Answer

user_d9zqb9, Hi there! Thanks for taking the time out of your Friday to reach out. I can certainly understand the confusion caused, especially after taking the steps to secure your 5‑year price guarantee. You were told to expect a credit during that process, so I completely understand why this doesn’t feel right. You've come ot the right place. Over social media, we are a team of experts who can help get this fixed. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

user_d9zqb9 · Answer

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Credit from unused service

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