Credit from unused service

user_d9zqb9, Hi there! Thanks for taking the time out of your Friday to reach out. I can certainly understand the confusion caused, especially after taking the steps to secure your 5‑year price guarantee. You were told to expect a credit during that process, so I completely understand why this doesn’t feel right. You've come ot the right place. Over social media, we are a team of experts who can help get this fixed. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.