Credit from Texas freeze

How do I apply for the credit from having no service during the freeze in Texas?

I'm not seeing the message icon to private message an employee for assistance.

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Responses

Again

Expert

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31.9K Messages

4 years ago

@Alifalcon

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.

Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.

Thanks

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XfinityJamesC

Official Employee

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2.2K Messages

4 years ago

Greetings, @Alifalcon! I can definitely help with this. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

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Customer Service

Alifalcon

Credit from Texas freeze

Again

XfinityJamesC

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