Visitor
•
1 Message
Credit for trade-in not correct and decreasing?
I was quoted that my with my excellent condition S21 trade-in with the additional $500 promotional discount being offered at the time, that would mean I'd be paying only a little over $6/month out of the full price of $33.33/month for the new S25.
My first full bill charged me $13.59 which I found odd, but wasn't sure if it was still a prorated adjustment or something. Well, this month my bill comes and now I'm being charged $26.75???? What happened to the promotional deal? I feel like I've been straight lied to. Did the representative I had help set up the new line [Edited: "Language"] something up? Why did it change? Did I not actually get the promotional deal that I was told I was getting? This has made our bill a lot more than we had anticipated.
XfinityQuemekia
Official Employee
•
676 Messages
16 hours ago
Hello @simplecj80 I apologize for the confusing and frustrating experience you've had with your recent S25 upgrade and trade-in promotion. It is completely understandable why you feel like you've been lied to when your bill is significantly higher than the amount you were quoted.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0