New Poster
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1 Message
Credit for Service Outage
Last night, 10/5 my cable and Internet both went out for the duration of the evening, around 7:00 pm. (zip code 87114) I had to use my phone, which is Xfinity Mobile service as a hotspot so I could continue to work. Now, the month has just started and I have almost gone through my data plan. I would like to request a credit to compensate for my data usage on mobile due to the outage.
Responses
ComcastTambrey
Official Employee
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2.7K Messages
7 m ago
Hello, dmmiller72! Welcome to the Xfinity Forums! I'm sorry to hear you had to resort to using mobile data while your services were down. I'd be more than happy to work with you and make sure you are compensated for the time you were without service. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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