Visitor
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1 Message
Credit for service disruption
I have had numerous outages over the last 2 months, and I have successfully requested credits for two separate incidents on different days and one time through human chat (very difficult to get connected with a human service, the xfinity assistant is very good to ignore your requests). When I went to process a credit for another outage, I was greeted with this message:
Your account isn't eligible for a credit at this time
Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience.
From other posts, looks like i can send peer to peer chat to solve this issue, but this needs to be initiated from Xfinity side, please support.
XfinityVianney
Official Employee
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2.1K Messages
2 years ago
@user_8238dc Hi, thank you for reaching out. I hope you are doing well today. I understand you had some interruptions recently, and you are inquiring about additional credits for those instances. I appreciate you using the self-help portal first. It's always a good move after you had an interruption. With that said, I see it's giving you an error. I'll gladly give this another look.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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