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user_vbv8nh
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Sunday, June 7th, 2026 5:11 PM

Credit for outages

I have had 6 outages between 5/23/26 and 6/7/26.  All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times.  My cable was not available and I should be able to get credits. Please advise.

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21 hours ago

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XfinityEmilyB

Official Employee

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2.9K Messages

6 days ago

user_vbv8nh Welcome to our community forum! I use my Xfinity service every day and understand how important it is to have a reliable connection. I appreciate you requesting a credit online: https://www.xfinity.com/support/articles/credit-xfinity-assistant before reaching out. How long did the service interruptions last? 

 

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user_vbv8nh

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I had another outage yesterday with exactly the same pattern. I set up a service appointment and magically before the appointment I get a text that Xfinity has resolved the issue.  Note, this is cable only, not internet.

I was not checking hourly whether service was back up but I would estimate that each of the 7 outages was 8-12 hours each.

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5 days ago

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XfinityAngie

Official Employee

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2.7K Messages

 

user_vbv8nh, Let's see what has been going on. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

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5 days ago

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XfinityJeffB

Official Employee

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404 Messages

21 hours ago

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

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