Visitor
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1 Message
credit for outage
I lost internet service for several hours on Monday afternoon, July 6, and again, for a shorter period, on Tuesday, July 7. Please credit my account for at least $10.
Edited: <Personal Information>
Visitor
•
1 Message
I lost internet service for several hours on Monday afternoon, July 6, and again, for a shorter period, on Tuesday, July 7. Please credit my account for at least $10.
Edited: <Personal Information>
EG
Expert
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119.1K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.9K Messages
1 hour ago
@user_iw0fyq Thank you for making us aware that your internet service was interrupted yesterday and the day before for a couple of hours. Have you tried requesting for a bill adjustment to make up for the downtime caused by a service interruption by using the Xfinity Assistant? If not, please visit this link to learn how https://www.xfinity.com/support/articles/credit-xfinity-assistant.
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