Phi51's profile

New Poster

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1 Message

Thu, Feb 18, 2021 9:00 PM

Credit for outage

Hi I was seeing if I get credit for the outage in my area it was for 2 days

Responses

ComcastLizzy

Official Employee

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73 Messages

2 m ago

Hello, @Phi51. I'm so sorry to hear your service was interrupted recently. We definitely don't want you to pay for service you couldn't use; my team will be happy to help! Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Chat with you soon!

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Visitor

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1 Message

1 m ago

I was out for 4 days with same question

ComcastAmira

Official Employee

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2.3K Messages

Hello @user_05e333, thanks for taking the time to reach out to us on our Forums page about a credit for your service downtime. We can absolutely assist you with this and any other service needs you may have as well. To get started, please send my team a Private Message by selecting the message icon in the top right corner, and then search for Xfinity support. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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