Hello, @Phi51. I'm so sorry to hear your service was interrupted recently. We definitely don't want you to pay for service you couldn't use; my team will be happy to help! Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Chat with you soon!
Hello @user_05e333, thanks for taking the time to reach out to us on our Forums page about a credit for your service downtime. We can absolutely assist you with this and any other service needs you may have as well. To get started, please send my team a Private Message by selecting the message icon in the top right corner, and then search for Xfinity support.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
CCElizabeth
Problem Solver
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908 Messages
6 years ago
Hello, @Phi51. I'm so sorry to hear your service was interrupted recently. We definitely don't want you to pay for service you couldn't use; my team will be happy to help! Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Chat with you soon!
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user_05e333
Visitor
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1 Message
5 years ago
I was out for 4 days with same question
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