Phi51's profile

New Poster

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1 Message

Thursday, February 18th, 2021 9:00 PM

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Credit for outage

Hi I was seeing if I get credit for the outage in my area it was for 2 days

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Problem Solver

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908 Messages

4 years ago

Hello, @Phi51. I'm so sorry to hear your service was interrupted recently. We definitely don't want you to pay for service you couldn't use; my team will be happy to help! Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Chat with you soon!

Visitor

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1 Message

4 years ago

I was out for 4 days with same question

Official Employee

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4.2K Messages

Hello @user_05e333, thanks for taking the time to reach out to us on our Forums page about a credit for your service downtime. We can absolutely assist you with this and any other service needs you may have as well. To get started, please send my team a Private Message by selecting the message icon in the top right corner, and then search for Xfinity support. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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