Hello, @Phi51. I'm so sorry to hear your service was interrupted recently. We definitely don't want you to pay for service you couldn't use; my team will be happy to help! Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Chat with you soon!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hello @user_05e333, thanks for taking the time to reach out to us on our Forums page about a credit for your service downtime. We can absolutely assist you with this and any other service needs you may have as well. To get started, please send my team a Private Message by selecting the message icon in the top right corner, and then search for Xfinity support.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastLizzy
Official Employee
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68 Messages
2 m ago
Hello, @Phi51. I'm so sorry to hear your service was interrupted recently. We definitely don't want you to pay for service you couldn't use; my team will be happy to help! Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Chat with you soon!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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user_05e333
Visitor
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1 Message
1 m ago
I was out for 4 days with same question
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