horcgal's profile

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Mon, Dec 28, 2020 8:00 AM

credit for outage

On December 24th around 11pm we lost tv, internet and phone.....I did all the usual, unplug, wait, plug it back in. I called comcast and it had automated message saying to unplug and plug it back in....i did that MULTIPLE times. I finally got an actual person on the phone on the 25th who gave me an appointment for TODAY....MONDAY the 28th for a Tech to come out. He came out and fixed it so it is working now. He said the problem was the wire outside. How do i get credit for the almost 5 days of NO service of any kind????

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