New Poster
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1 Message
Credit for outage - seems you have stopped responding to requests
I am one of many who were without power and internet for three days. It looks as though you have stopped answering people when they ask about a credit and the "send a message" option is removed from your representaties. I certainly hope that is because you are about to make a blanket statement announcing credits for all customers. I want the credit for services not received, as do many.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 m ago
FYI, you need to publicly post once before you are able to send a message and don’t send one without being solicited (it probably won’t get answered). Now make a new short post with your dates and details without personal information, thanks for your patience
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ComcastValerie
Official Employee
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73 Messages
2 m ago
Hello, @rmkirksey, thank you for taking the time to reach out and thank you for your patience. I hope you and your family are doing well and staying safe during these unexpected times. I understand your request for a credit for the time you were without service. Please rest assured, you have reached the right place! I can review the account and look into that credit request.
Please send us a private message with your full name and service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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