rmkirksey's profile

New Poster


1 Message

Fri, Feb 19, 2021 10:00 AM

Credit for outage - seems you have stopped responding to requests


I am one of many who were without power and internet for three days. It looks as though you have stopped answering people when they ask about a credit and the "send a message" option is removed from your representaties. I certainly hope that is because you are about to make a blanket statement announcing credits for all customers. I want the credit for services not received, as do many. 


Accepted Solution


Diamond Problem Solver


25.9K Messages

2 m ago

Patience, there’s only so many Official Employees and they’ve been continuously responding to the best of their ability.

FYI, you need to publicly post once before you are able to send a message and don’t send one without being solicited (it probably won’t get answered). Now make a new short post with your dates and details without personal information, thanks for your patience

Official Employee


73 Messages

2 m ago

Hello, @rmkirksey, thank you for taking the time to reach out and thank you for your patience. I hope you and your family are doing well and staying safe during these unexpected times. I understand your request for a credit for the time you were without service. Please rest assured, you have reached the right place! I can review the account and look into that credit request.


Please send us a private message with your full name and service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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