2 Messages
Credit for an outage
I have been without phone, internet and cable off and on for 4 days. I was told there is a way to request credit fir extended outages like this but can't find a link in the app to apply . Someone sent a link but it needs to verify me when signing in but it won't generate a code. Anything you can do to help with this.
Official Solution
Vicarious70
Visitor
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5 Messages
2 years ago
Good luck with this. You can try this link: https://www.xfinity.com/support/account-management/credits/outage/details
I have gotten credit before but there is MAX they will allow. I lost 3 days of paid work due to barely being able to use the internet and they threw $10 at me.
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user_2f7d1f
2 Messages
2 years ago
Thank you. The link worked.
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EG
Expert
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111.5K Messages
2 years ago
The concern is not "Xfinity Home Security / Devices And Equipment" help related..................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.8K Messages
2 years ago
@user_2f7d1f - Thank you for letting us know that link worked for you! I've marked that as the official solution, but please feel free to create a new public post should any other questions or concerns arise, and thank you for utilizing our Forums in order to help others in the community with similar concerns :) Have a wonderful day!
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