Visitor
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1 Message
Credit Due
I returned all my unused equipment when we switched to WIFI only. I just started getting texts stating to return my unused equipment to lower my bill. I should be receiving a credit and my bill should be lower in the future. Please help correct this issue?
XfinityKei
Official Employee
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1.7K Messages
2 days ago
@user_p1hfjh You've come to the right place! I can help with your equipment and bill concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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