New Poster
•
4 Messages
Credit decline
I know personally my credit rating is in the 750 to 800 range yeti was limited to $1,000 line of credit. This disqualified me from switching my phone service from Verizon to Xfinity. The rep and manager had no explanation and no recourse but to try again in 30 days. Pls first explain why they is no appeal and since I know credit rating is higher then 80% of people what s going to change in 30 days that will suddenly make me an acceptable customer
CCValerie
Official Employee
•
974 Messages
2 years ago
Hi there, @natalia1, thank you for taking the time to reach out to us through our Xfinity Forums. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
I understand you have already spoken to a support representative, have you also tried reaching out to our awesome chat mobile support team?
0
0
natalia1
New Poster
•
4 Messages
2 years ago
So was that the response from Customer Service? The chat hyper link does not work it goes to error 404. We were told there was no one to appeal too. I do want to speak to someone because with my credit rating how do I overcome the decline.
#customer support
1
0
natalia1
New Poster
•
4 Messages
2 years ago
Just so it is clear I did reach out to the CUSTOMER SUPPORT LINE and spent 45 minutes going around and around. Whatever the process is it appears to me that this is a bait and switch. The plan that is supposed to be available would be $80 under the cable, phone and internet bundle. How they can with a straight face tell me I am not qualified with an 840 Equifax score is embarrassing. They know we can afford to pay more and might be willing to accept anything. This is wrong and Xfinity should be ashamed of themselves. If I was not in a community that had it bundled in our homeowners Association I would drop the service altogether.
#customerservice #mobile
(edited)
0
0