1 Message
Credit Card Information Shared
Has anyone else ever been in the chat help and been given someone else's credit card information? I was not getting the help I needed, so I was asking to be transferred to a different department and the agent came back with.... "since you are currently enrolled in autopay via Visa ending in ****, you are receiving a $2 monthly discount"... I freaked out saying that is not my information and the agent said it was a typo and asked me to ignore it. I don't even use a Visa on my account and she wanted to totally blow it off.
I called customer service since they clearly have a problem with their chat agents. The woman on call said that while my account was secure, there was nothing that could have stopped what happened since it was human error. When I asked her how my account was secure when this kind of human error was going on, she had no answer. She also informed me that the manger in her department was refusing to speak with me because they had no better answer for me. When I finally asked if she even wanted the agents name who had given me the wrong person's credit card information, she informed me it was of no use since they are all fake names.
Has any of this happened to anyone else?
XfinityJamesC
Official Employee
•
2.2K Messages
5 months ago
Greetings, @Shocked2025! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent chat experience. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you and make sure your feedback gets passed along to the proper team.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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