Creating post so the DM can be sent to cancel

user_7ei8t8 Thank you for reaching out to our Community Forums. We're sorry to hear you're considering canceling your services. We're here to help and would love the opportunity to address any concerns and hopefully find a solution that works for you. Could you please send our team a Direct Message with your name and service address? 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

user_7ei8t8 Thanks for giving us the opportunity to assist with your cancellation request. If you need anything else down the line, feel free to start a new public post. We’re always here to help!