1 Message
Created New account. Processing Order but never recieved Email confirmation
I have been trying for hours to create an xfinity account. Everytime I use my phone number to create an account it sends me a verification code that I type in. When I type it in tells me, "There are no matchign records". I was finally purchase a monthyl membership and it said that I will recieve an email confirmation when the order is complete but I still have not recieved an email confirmation after 5 hours. I even have an Order Number but I cant find anywhere to submit an order number. Not a great start with Xfinitity that is for sure.
EG
Expert
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107.6K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
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1.8K Messages
2 months ago
Good afternoon @user_suq19u, and happy Monday, we appreciate you taking the time to reach out to our dedicated Communities team here on our Forums. We hope you are otherwise having a great day so far and are sorry to hear that you have spent hours trying to create an XFINITY account. I also see that you stated you purchased a monthly membership but did not receive an email confirmation that the order was completed after five hours. Rest assured you have reached the right team to help resolve your concerns. To better assist, may I confirm if you signed up for a monthly WiFi pass subscription or a traditional residential service plan?
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