New Poster
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6 Messages
Crazy Billing!!
I have spent the last year trying to reduce my Xfinity Internet and television services and a $50 security service. I spent over six hours chatting and on the phone in the last month and they promised me to reduce my bill to $199 the next month I received a bill that was $100 higher than my last bill so I’m spending $389 for basic cable and Internet I’m 100% disabled Vet and I really need some help of a customer retention specialist as I’ve been a Comcast customer for over 30 years and I’m so tempted to just go to T-Mobile and pay the $70 and stream everything I really need somebody’s help because I cannot spend hours and hours on the phone trying to talk to somebody in India
XfinityMatthew
Official Employee
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1.7K Messages
9 months ago
Hello Jk6823 , Thanks for reaching out on Xfinity Forums. We certainly appreciate you being with us for 30 years. I would be happy to look into the account to see what sort of promotions we can get you. Sounds like there is a lot of moving parts with the current deal so we want to make sure we don't remove anything you care about. To get started please send a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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