U

Visitor

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1 Message

Thursday, May 29th, 2025 8:31 AM

Cracked pole, downed line

An Xfinity pole has cracked and the lines are now touching my rental property’s backyard. What should I do?

Official Employee

 • 

1.5K Messages

3 days ago

Thanks for reporting your line and pole concerns. Our team can help! @user_f5r1rs
Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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