Visitor
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2 Messages
cracked driveway new service
on November 7th, 2025, between 2 pm to 3 pm the comcast contractors performed the Wi-Fi cable installation, and drilling the hole under the driveway to cross the cable, the asphalt cracked all the way from left to right, I reported with the salesperson, he reported to the supervisor and Xfinity scheduled an inspection next day. However, no one showed up or contacted me. please see attached video for your reference
user_hjzhy4
Visitor
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2 Messages
2 days ago
crack video November 2025
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XfinityPaula
Official Employee
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1.7K Messages
1 day ago
Hello user_hjzhy4! Thank you for reaching out to us on our Xfinity Forums for help with the damage caused to you driveway. I'm sorry that no one showed up for the inspection when your reported this to our salesperson. I would be happy to help out and make sure that a claim is submitted with our damage team.
Can you please send us a direct message with your name and service address so that I can get this reported to the right team and share the video with them.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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