Visitor
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1 Message
Cracked concrete cable box lid in sidewalk – safety hazard
There's a concrete cable TV utility box in the public sidewalk in front of my house. The lid is cracked and starting to sink into the box. I'm concerned someone could step on it and fall through.
I reported it to the city, but they closed the request without addressing the problem.
Can Xfinity confirm whether this is their box and arrange to have someone inspect and replace the lid? I can provide photos and the location privately.
Thanks.
XfinityAldrik
Official Employee
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2.9K Messages
9 hours ago
Thank you for bringing this to our attention @user_7quwl5! A cracked concrete lid that is beginning to sink into the box would definitely be concerning, especially when it’s located on the sidewalk.
Please send us a direct message with your full name, complete service address, phone number, email address, and the photos you mentioned to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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