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Monday, March 23rd, 2026 6:46 PM

Cover damaged and large crack done side of junction box roadside

Large green cover covering Comcast equipment damaged. Large crack down side allowing rain and water in. Located at [Edit: "Personal Information"]

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Official Employee

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654 Messages

1 hour ago

Greetings, user_83lh05! We appreciate you taking the time out of your Monday to bring this important damaged Comcast box concern to our XFINITY Community forum. You have reached the right team to help ensure we have this repaired immediately. To proceed, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.  

 

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