6 Messages
Courtesy Services
How does one go about changing Courtesy Services to a regular Xfinity plan after leaving the company? I need to cancel my TV service, but keep everything else. Can I also be rolled into a promo or how does that work? I wasn't given much information despite asking several questions. I tried reaching out to HR through the 800 number, but haven’t had any luck. I can’t access XPE either.
Accepted Solution
XfinityMarcos
Official Employee
•
1.7K Messages
8 months ago
Hello @user_hxiw2q, it's always a pleasure to work with a fellow Comcaster lol, and I have your back every step of the way. Your account may have already transitioned to a residential account, so let's take a look and go from there. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_hxiw2q
6 Messages
8 months ago
Thank you! Doing it now. :)
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