U

Visitor

 • 

1 Message

Tuesday, November 9th, 2021 4:26 PM

Closed

Courtesy Services

I am a Comcast employee, and I am leaving the company. I need help with changing my plan, because I no longer have access to my courtesy service portal. 

Problem Solver

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567 Messages

3 years ago

Hello, @user_c4744e. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Visitor

 • 

1 Message

3 years ago

I am a current employee who needs assistance adding a service to my plan. 

Official Employee

 • 

1.1K Messages

Hi there! For assistance with your service, please reach out to our dedicated Courtesy Services Team here: 

 

https://comca.st/3kB0Ov5

[EDIT: LINK]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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