Courtesy Services

@XfinityJoshuaE 

I am a Comcast employee, and I am leaving the company. I need help with changing my plan, because I no longer have access to my courtesy service portal. I need assistance contacting 

Thank you for reaching out @user_f75bad. We would be happy to look at options for you. In order for us to further assist, we will need to collect some private information.

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 

I am a former employee as of three weeks ago and for one reason or another, my services are still active. During my exit interview I was asked if I wanted to keep my services at every day price and I declined. My services are still active and i was told that they had to be cut off by the courtesy services team. Please advise. 

Hello, @user_9c4428. Our HR4U line will be able to help escalate the request to ensure your account is disconnected properly and the charges are reviewed for the time they weren't supposed to be connected by our Courtesy Services Team. Please reach out to 877-909-HR4U -Monday through Friday 8am to 8pm EST.

I am a retired employee. Still have about 1 year of courtesy service available. I recently changed my service by replacing my Xfinity modem with a customer owned modem since I no longer need landline.

I added my new modem using the Xfinity app on Wednesday. I called customer service to remove the landline service, however they are unable to manage an employee account. I was told an agent would call me back in 2 hours. I never did get a call. On Thursday I went to Xfinity store and returned the  Xfinity modem. On Monday my Xfinity app would no longer work nor could I log into the Xfinity hotspot.  My account app reflects TV and Voice services only. My internet at home works and I can log into Xfinity website and get my email. The problem is, I cannot contact anybody in courtesy services to fix my account as I am not a current employee, and nobody in customer service can manage my account. I need access to courtesy  services somehow! Any suggestions?      

Hi there! For assistance with your service, please reach out to our dedicated Courtesy Services Team here: 

https://comca.st/3kB0Ov5

[EDIT: LINK]