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user_8cafc6
1st Topic

Visitor

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2 Messages

Wed, Oct 27, 2021 4:48 PM

Courtesy adjustment

I communicated with Nikhel/Live Agent on 7/23/21 at 4:20 pm regarding the Courtesy Adjustment that I received a letter about. He assured me that he would process the request, and it would be sent. To date, I have not received a check, or a letter explaining why it had not been mailed. 

I would appreciate a followup on this, and a response. If I am to do something else. please advise.

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1 m ago

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XfinityTony

Official Employee

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289 Messages

1 m ago

We can definitely take a look into this for you, @user_8cafc6. Please, use the message icon in the upper-right to get to your Direct Messaging. From there, compose a new message to "Xfinity Support" with your name and address. We look forward to your DM!

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user_8cafc6

Visitor

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2 Messages

@XfinityTony

Thank you for your reply. I have sent a message via Direct Messaging. 

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1 m ago

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XfinityTony

Official Employee

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289 Messages

Message received! Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

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