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Visitor

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1 Message

Fri, Jul 23, 2021 12:31 AM

Courtesy adjustment request

although I no longer have Xfinity cable I still use it for Internet and therefore I am still a customer. Last year I was a customer and I’m requesting to have my bill adjusted due to the sports/broadcast fees I was charged during the hiatus due to COVID-19.

Responses

Official Employee

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402 Messages

2 m ago

Hello, @LaraLady, I will be more than happy to review your request for credit for the Sports and Entertainment and Broadcast TV fee. Did you see the fees on back-to-back billing statements? You will still see a partial charge for the fee if you removed cable in the middle of a billing cycle. If there is an error, we will fix it for you. Just send a Peer to Peer message with your service address to "Xfinity Support," by using the chat icon on the top right corner of the page. To be safe, I would also remove your name from the public post when you have a second. 

Visitor

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1 Message

2 m ago

This is a mess - you guys are making this process impossible for consumes to get their refund - you need to improve your customer service in a big way - Im considering legal action - class action against you - please reach out to me asap.

Official Employee

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358 Messages

Hey there, @user_c41425. We always try to make processes as easy as possible for our customers. I am sorry to hear you are having troubles with getting a credit back. I'd love to help! Can you send me a PM with your name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Can't find out where the chat is.  please help make this easier to use.  

<edited: personal information>

We have xfinity now it is under my wifes now 

Suzan <edited: personal information>

same address is the same as mine.  Please apply the credit to this account  

Thank you,

Galen <edited: personal information>

(edited)

Official Employee

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450 Messages

Please refrain from posting your personal information on the Forums publicly. We truly appreciate your business and want to help you stay safe and keep your account secure.


To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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17 Messages

2 m ago

Try link:   https://www.xfinity.com/support/account-management/courtesy-adjustment

Visitor

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1 Message

2 m ago

This is why I will never use  Comcast again they are the worst customer service I’ve ever dealt with 

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