Visitor
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1 Message
Courtesy adjustment request
although I no longer have Xfinity cable I still use it for Internet and therefore I am still a customer. Last year I was a customer and I’m requesting to have my bill adjusted due to the sports/broadcast fees I was charged during the hiatus due to COVID-19.
Responses
XfinityJosephA
Official Employee
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402 Messages
2 m ago
Hello, @LaraLady, I will be more than happy to review your request for credit for the Sports and Entertainment and Broadcast TV fee. Did you see the fees on back-to-back billing statements? You will still see a partial charge for the fee if you removed cable in the middle of a billing cycle. If there is an error, we will fix it for you. Just send a Peer to Peer message with your service address to "Xfinity Support," by using the chat icon on the top right corner of the page. To be safe, I would also remove your name from the public post when you have a second.
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user_c41425
Visitor
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1 Message
2 m ago
This is a mess - you guys are making this process impossible for consumes to get their refund - you need to improve your customer service in a big way - Im considering legal action - class action against you - please reach out to me asap.
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user_e87bdf
Visitor
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1 Message
2 m ago
Can't find out where the chat is. please help make this easier to use.
<edited: personal information>
We have xfinity now it is under my wifes now
Suzan <edited: personal information>
same address is the same as mine. Please apply the credit to this account
Thank you,
Galen <edited: personal information>
(edited)
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krwilliams4223
Contributor
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17 Messages
2 m ago
Try link: https://www.xfinity.com/support/account-management/courtesy-adjustment
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user_5c52bd
Visitor
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1 Message
2 m ago
This is why I will never use Comcast again they are the worst customer service I’ve ever dealt with
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