courtesy adjustment letter?
we just received a letter about being eligible for a sports network courtesy adjustment. it says we are no longer receiving service fromXfinity. (we are). it directs us to a website to fill out a form for a credit. when i did, it said that I am a current customer and will receive an adjustment on my bill. I checked and we haven't and there is no credit/adjustment scheduled. when/will we be receiving a courtesy adjustment? and if so, when?