Baldeagle43's profile

New Poster


1 Message

Mon, Jan 18, 2021 2:00 PM

Coupon Actiation

Xfinity On Demand $5.99 Coupon

I received a coupon in the mail to "Take $5.99 off your next Xfinity On Demand movie rental or purchase.  Or simply use it as a credit towards your Xfinity bill."  To redeem, it says to visit and follow the easy on-screen steps to activate the coupon.  When I got to that site, I am asked for a 16 digit code to activate the coupon.  The problem is there is no 16 digit code on the physical coupon.  I called customer service and they suggested I use my 16 digit account number.  That was an invalid input.  Anyone else have this problem, and how did you get around it?


Official Employee


435 Messages

8 m ago

@Baldeagle43 Thanks for taking the time to reach out to us regarding your coupon, I am so terribly sorry to hear that you are having this issue activating the coupon. I also apologize for the delay in our response and truly appreciate all of your patience and time. Here are the steps to activate your coupon, you do not need an activation code.

Click the Activate Your Coupon button in the email that was sent to you or, if you received a letter in the mail, visit the Xfinity microsite at

Click the Sign In button, then sign in using your Xfinity ID and password.

Click Begin Activation.

Choose how you want to use your coupon.

  • The option to apply your coupon to an Xfinity On Demand rental or purchase is pre-selected.
  • If you want to use your coupon as a credit on your bill, click Select a different way to apply your coupon, then click the radio button next to Apply as a credit to your monthly bill.
  • After you've made your selection, click Activate.
  • Verify that the coupon has been applied to the right place. If you selected the rental/purchase credit option, you'll see your current balance each time you sign in to, as well as the option to view your balance history.
  • You can also view and activate Xfinity Coupons from the Xfinity My Account app on X1

New to the Community?

Start Here