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mcxiaogu
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Thursday, June 20th, 2024 6:24 AM

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Couldn't Schedule a callback

Hi, I am just about to be paid for a new month, yet I will not be using the service any more since I'm moving out of states. When I try to cancel the internet service, it kept mentioning errors during scheduling a callback. Is there anyway I can fix that?

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Updated 

10 months ago

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EG

Expert

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110K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

Official Employee

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1.7K Messages

10 months ago

 

mcxiaogu we can help! In this situation you can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

 

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