AlanGr's profile

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Thursday, January 15th, 2026 8:06 PM

Could you please let me know if we could upgrade to an XB10,account #[Edited] address [Edited]

Would you please let me know ? Thank You

[Title Edited: "Personal Information"]

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Official Employee

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5 hours ago

 

AlanGr, Hi there! Thanks for reaching out and for your interest. I can't wait to upgrade to an XB10 modem myself, so I can relate. You've come to the right place. Our team of experts is happy to check on this. Currently, the XB10 is only available for customers who are in our Next Generation enhanced areas that have symmetrical download and upload speeds with our X Class 500 internet speeds or higher. You can easily check if your home is part of an X-Class supported area by visiting here. We can also check on this for you. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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