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user_q2tezb
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6 Messages

Tuesday, January 6th, 2026 9:11 PM

Costumer service

I want to cancel my service as the scheduled call. It takes place after my billing date, which I do not want to pay as I’m not using their service anymore and there is no option to personally DM or cancel of the same day. Any help would be appreciated

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26 days ago

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XfinityQue

Official Employee

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404 Messages

27 days ago

 

user_q2tezb, hello there and thanks for reaching out. I understand your concerns. It can be done the day of if you'd like. Quick question, do you have equipment that belongs to Comcast? 

 

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user_q2tezb

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6 Messages

@XfinityQue​ yes I do 

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27 days ago

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XfinityQue

Official Employee

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404 Messages

 

user_q2tezb, ok. I am not sure if you are aware, but you are able to visit your local Xfinity Retail Store with your equipment to cancel your account. Would you like to book an appointment? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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27 days ago

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user_q2tezb

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6 Messages

@XfinityQue​ the problem with that is that the nearest store is now 30 miles away and I wouldn’t be able to make it there until this weekend which is after my billing date

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27 days ago

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XfinityQue

Official Employee

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404 Messages

 

user_q2tezb, ok - that makes sense. I just wanted to make sure we go over that option as it is the most immediate. I also wanted to share that even if you step over into your new billing cycle, it will just be prorated. Our services aren't prepaid, it's prorated per day of usage. If you still want proceed with getting your account disconnected with me, I can gladly help you.

To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_q2tezb

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6 Messages

Okay I sent a dm to the verified Xfinity support 

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27 days ago

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XfinityThomasA

Official Employee

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3.2K Messages

26 days ago

It was a pleasure chatting with you, user_q2tezb. I am happy we could help with your disconnection and hope you'd consider Xfinity as a service provider if the opportunity were to come up in the future. 


- XfinityThomasA

 

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