Visitor

 • 

3 Messages

Monday, September 22nd, 2025

Costumer service

I was chatting with a agent 

6962680273302584396

named Seema 

I think he got tired of me and told me approve it and leave 

I know he probably speak a loud and that the computer tipped 

that’s not the experience I was waiting to have 

after being a respectful costumer for several years

i wish I can get something in return for this disrespectful and sad chat 

( I have screenshots to prove it)

Oldest First
Selected Oldest First

Accepted Solution

Official Employee

 • 

258 Messages

22 days ago

Hello @user_cdk15n what can I do to turn this experience around for you?

Visitor

 • 

3 Messages

I don’t know, you tell me 

Visitor

 • 

3 Messages

I don’t know, you tell me

Official Employee

 • 

2.2K Messages

I will be happy to take a look at any account or service issue for you on my end. What was the issue you had reached out to the chat for assistance with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here