Costumer service the worst

Trying to get to chat with someone is hardly impossible. The constant outages and maintenance services. But yet they continue to charge you even though you aren't even able to use the services you paid for. And when you do the refund form takes forever to load the page so they could tell they are only refunding you with a $1.06 for 5hrs without service. For how much they charge you they should have better service.

Responses

EG

Expert

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110.2K Messages

1 year ago

The concern is not "Community Center / Guidelines" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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1.7K Messages

1 year ago

@user_jhgf Good morning! Thank you for reaching out to our Community Forums Team for concerns regarding your service. We understand the importance of having reliable service. I'd be happy to take a look into your billing, and make any necessary adjustments to your account while you were without services. To get started, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

3

0

U

user_jhgf

3 Messages

Questions weren't answered or solved. Dealt with billing for over 2months and canceled my services after having to deal with the inconvenience and over charges were made to my account. And still dealing with billing after canceling my services due to credit I am owed! And a billing that isn't detailed with the charges and how they came down to the conclusion of the amount I'm owed.

11 months ago

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XfinityPaula

Official Employee

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1.4K Messages

@user_jhgf Hi again! I'm sorry to hear that you are still having issues with the account and billing. I know how frustrating and time-consuming it can be when accounts are not processed correctly.

We would be happy to look into things from this side to help ensure we have the corrections completed and refunds processed. Please send us a direct message with your name and service address. From there I can dig into things and help out is any way we can.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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11 months ago

0

Customer Service

user_jhgf

Costumer service the worst

EG

XfinityKassie

user_jhgf

XfinityPaula

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