2 Messages
Correct Reward Program Level
I have been with Comcast/Xfinity for almost 30 years. 2 years ago I moved from Colorado to Florida and I was told by Xfinity I needed to have a new account number due to some accounting issue within Xfinity. Because of my transfer to a different state, I'm only now recognized as a Silver member vice a Diamond. I do have my old account number from approximately 1993 to 2021. Can someone from Xfinity Rewards help? Tks, MIKE
XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@user_3cdcc3, Thanks so much for reaching out through Xfinity Forums. We appreciate you being a customer with us for over 30 years. It can be a little tricky when you move from one division to another, but this is something we can fix. Please send us a DM with your name and full address, so that we can get this taken care of for you. Normally, we like to keep this public, but with us needing your personal account information, we will need to take this private.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_3cdcc3
2 Messages
2 years ago
Hi Angie. I'll give your instructions a shot. Tks!
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