Visitor
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1 Message
Correct a service error in a recent change to my TV channel coverage.
Hello,
During a recent TV package change, I explicitly requested that Turner Classic Movies (TCM) remain on my account.
TCM was removed in error. I am not requesting a new channel or add-on — this is a correction of a service mistake.
Please restore TCM to my lineup under the same terms as before, or escalate this to a supervisor who can correct the error.
Name:
Service Address: [Edited: "Personal Information"]
Account Number: [Edited: "Personal Information"]
XfinityJohnG
Official Employee
•
2.3K Messages
3 hours ago
Thank you very much for reaching out to our team here. I will be happy to take a look at that change and get that resolved from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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