Corporate

Hi what is the corporate number to file

a complaint? I spoke to Samir, Ann, mark, and multiple other agents in the chat. When no one could assist I called and reached Abigail and supervisor Shaquille who told me to go in store. After going in store I reached rose in billing who I told could only transfer me to tech support if the person was a supervisor but she transferred me to agent a sheila who gave

me the run around for 30 minutes and then Transferred me to an unnamed supervisor who hung up on me. I could hear them however and they verified a phone number to call me back and never did! When I went into the store for paperwork to prove to my job that I was having service issues due to xfinity Wi-Fi not broadcasting Cristina tried to assist and was unable to. I have been reasonable and quite polite however I am fed up with the lack of assistance to resolve my issue! Can anyone help? I just need a statement that xfinity Wi-Fi wasn’t broadcasting which caused me to miss work!

Responses

XfinityEricB

Official Employee

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2.2K Messages

2 years ago

Hello @user_ollie9, and thanks for reaching out for assistance today. We are the right place to assist with the service concern, and I'm also happy to send in your feedback about your experience. Let's see what's going on with the Wi-Fi issue first.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_ollie9

3 Messages

@XfinityEricB hi I’m no longer experiencing internet issues Dell came over and replaced the modem yesterday and the Wi-Fi is working. Also where do I go to find the speech bubble for

the direct message?

2 years ago

0

XfinityEricB

Official Employee

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2.2K Messages

The speech bubble should be located at the top right of your screen next to where you would sign in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_ollie9

3 Messages

Yes my apologies the icon looks different than I expected for the specific words chosen. I submitted a “direct message”

2 years ago

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user_agf01q

1 Message

1 year ago

I need to speak with higher up corporate to help me with an payment extension!!the agents at xfinuty were rude and won’t let me have another week over my e tension so I’m going to higher up to help me

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XfinityMarcos

Official Employee

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2.4K Messages

Hello @user_agf01q, I know how important it is managing your accounts, and sometimes a little extra time can be a great help. I'm always doing the same thing, so I can totally get where you're coming from. I'd love a chance to work with you and review your account for any payment arrangement options that may be available. I don't want to set up the wrong expectation though, as there may not be a way to extend an existing arrangement. But it never hurts to take a look, and I'll do all that I can for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_ollie9

Corporate

XfinityEricB

user_ollie9

XfinityEricB

user_ollie9

user_agf01q

XfinityMarcos

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