corporate phone number

I have had a billing issue for almost a year now. Have had close to 10 phone calls with Xfinity customer service and each time they say they will fix it but I receive a ticket that they’re done with their investigation, however my issue is never resolved. I have gone to my local Xfinity store in person, and they supposedly have nothing to do with bills. I have disconnected my service due to the issues. I have still not received the check I am supposed to receive instead I received a bill. However, I do not owe anything. you all owe me. I am at a loss and have no idea where to turn to get help. I will now reach out to the better business bureau. I was a loyal customer for many years. I was treated very poorly and stolen from. That is why I left.

Hey there, @user_5m51wj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anything in the future if you do wish to return, and will document the feedback as we are always looking for ways to improve our customer experience. Please let us know if you have any other questions/concerns. 

Why would I want to return if you’re STILL unwilling to fix the original issue?? Once again, I receive NO HELP, as shown in your response. [Edited: "Inflammatory"]. I need the money back that was stolen from me, yet NO ONE can help me. I even documented everything and brought it to the Xfinity store yet no one could help me because they said they do not handle billing. Your company should not even be in business seeing as it is incapable of resolving billing issues. Incompetent, untrustworthy, and CROOKED!! [Edited: "Inflammatory"]

I can see why that would be frustrating, @user_5m51wj. I would really like to see if there was anything we can do to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Agents offered m a 'deal:, then all of a sudden it was not honored. To the Comcast execs who traain all those in the call centers to (Edited: Language) loyal customers? You are DONE.

Quick recap. I have been with the company since 1981. Since before it was Comcast or Xfinity. We had a contract for 2 years, and was told by corporate, and the executive customer relations team that if I called back when my contract ended, I would be able to get the best pricing available including new customer pricing. This was a recorded call on your end. When I tried to contact cutomer care to get that taken care of, the brushed me off like I was a piece of dirt.

I went to 3 different Xfinity stores, and finally got someone who could help, but still not able to get me the best pricing available. I signed another agreement to help during the time of me trying to get a hold of someone else. I received a bill that was $35 more than was was contracted. Called customer care, and spoke to a supervisor who treated me like garbage, and told me too bad.

Is this how you treat loyal customers? Please help.

Thank you for reaching out to us @user_6ecnco! I myself have had to go on medical leave in the past and know how tight money can be during a leave like that. We hope you start to feel better soon!

The payment arrangement is an option we provide to help prevent services from being disconnected by scheduling a payment for the past due balance for a future date. If the past due balance is not paid and the payment arrangement is broken services are suspended. 

Have you had a chance to take a look at our Temporary Service Plan? You may be eligible to sign up for a temporary service plan that allows you to stay connected with Xfinity Internet and Xfinity Voice at a lower monthly rate while putting other Xfinity services on hold for 90 days.

Even then I can’t set one up because of the one that was broke witch makes no sense since it was the first time

Just to clarify, are you unable to set up a second payment arrangement or the temporary service plan @user_6ecnco? When a payment arrangement is broken, a second payment arrangement is unable to be set up until the full past due balance has been paid. You may still be eligible for the temporary service plan.