corporate phone number

I have had a billing issue for almost a year now. Have had close to 10 phone calls with Xfinity customer service and each time they say they will fix it but I receive a ticket that they’re done with their investigation, however my issue is never resolved. I have gone to my local Xfinity store in person, and they supposedly have nothing to do with bills. I have disconnected my service due to the issues. I have still not received the check I am supposed to receive instead I received a bill. However, I do not owe anything. you all owe me. I am at a loss and have no idea where to turn to get help. I will now reach out to the better business bureau. I was a loyal customer for many years. I was treated very poorly and stolen from. That is why I left.

Hey there, @user_5m51wj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anything in the future if you do wish to return, and will document the feedback as we are always looking for ways to improve our customer experience. Please let us know if you have any other questions/concerns. 

Why would I want to return if you’re STILL unwilling to fix the original issue?? Once again, I receive NO HELP, as shown in your response. [Edited: "Inflammatory"]. I need the money back that was stolen from me, yet NO ONE can help me. I even documented everything and brought it to the Xfinity store yet no one could help me because they said they do not handle billing. Your company should not even be in business seeing as it is incapable of resolving billing issues. Incompetent, untrustworthy, and CROOKED!! [Edited: "Inflammatory"]

I can see why that would be frustrating, @user_5m51wj. I would really like to see if there was anything we can do to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Agents offered m a 'deal:, then all of a sudden it was not honored. To the Comcast execs who traain all those in the call centers to (Edited: Language) loyal customers? You are DONE.

Quick recap. I have been with the company since 1981. Since before it was Comcast or Xfinity. We had a contract for 2 years, and was told by corporate, and the executive customer relations team that if I called back when my contract ended, I would be able to get the best pricing available including new customer pricing. This was a recorded call on your end. When I tried to contact cutomer care to get that taken care of, the brushed me off like I was a piece of dirt.

I went to 3 different Xfinity stores, and finally got someone who could help, but still not able to get me the best pricing available. I signed another agreement to help during the time of me trying to get a hold of someone else. I received a bill that was $35 more than was was contracted. Called customer care, and spoke to a supervisor who treated me like garbage, and told me too bad.

Is this how you treat loyal customers? Please help.

@XfinityThomasB​ our download is loading at 2 Mbs. We are supposed to have a business account at 1 Gbs. We haven’t been able to watch anything on TV without constant freezing picture. Our email and games are slow. It’s been getting worse every day. We counted 6 or 7 picture freezes in 7-8 minutes lasting 20-60 seconds. We have guests in the house who are using computers and phones. 

@user_c7zxhd​ 

@XfinityThomasB​ Hello Thomas. I found this forum while searching for the Xfinity corporate phone number. I have already spoken to the corporate escalations team once a few weeks ago. Because of my work schedule I  was not able to have the conversation with them about the issues with my account, however the person I spoke with agreed to call me back two days later at 12:30 pm. That call never came in, which should not surprise me given the experience I had been having with Xfinity since just before labor day. It has been almost 3 months of this and I really just want to get to the bottom of everything so this will no longer take up my time. When my case originally got picked up by the corporate escalations team I had gone through an Xfinity store manager here in Concord, CA. I had already spent hours upon hours on the phone with Xfinity agents as well as a few supervisors who where no help at all, and it was later discovered that some of the agents had blatantly lied to me. So I then decided to go to the Xfinity store and attempt to speak to someone in person. I went to the store and spoke with the manager. I showed him all my evidence, he agreed with me and proceeded to contact someone on the backend team to try to help me. after a few more weeks of back and fourth I was contacted by a National Xfinity analyst for the backend team. They were able to help me with one of my issues however I told them I still needed to speak to corporate because I had been wrongly overcharged for about a year. I received an email from the backend agent a little later telling me that my ticket had been picked up by the corporate escalations team and they should be reaching out in a couple days. They ended up calling the next day when I was not available. Like I said in the beginning of this message. Me and the corporate agent agreed to speak a couple days later when our schedules lined up. That call never came and since then I have gotten no more help from Xfinity. I cannot respond to the email from the backend agent. The agents from the customer service phone number as well as the supervisors tell me there is no way to contact corporate. Not even by them creating a ticket and sending it up the ladder so to speak. I have also explained all of this to the store manager who told me he would send an email to the backend team but that has been weeks ago, I have heard nothing from the manager and I feel like I've been cheated, and treated like I don't matter at all and Xfinity doesn't want to deal with it so they are hoping I will just get tired of the run around and give up and that does not feel right. I hope you can help me. I can provide you with the full details of Xfinitys mistake with evidence and emails, and screenshots. 

Thank you for reaching out to us @user_6ecnco! I myself have had to go on medical leave in the past and know how tight money can be during a leave like that. We hope you start to feel better soon!

The payment arrangement is an option we provide to help prevent services from being disconnected by scheduling a payment for the past due balance for a future date. If the past due balance is not paid and the payment arrangement is broken services are suspended. 

Have you had a chance to take a look at our Temporary Service Plan? You may be eligible to sign up for a temporary service plan that allows you to stay connected with Xfinity Internet and Xfinity Voice at a lower monthly rate while putting other Xfinity services on hold for 90 days.

Even then I can’t set one up because of the one that was broke witch makes no sense since it was the first time

Just to clarify, are you unable to set up a second payment arrangement or the temporary service plan @user_6ecnco? When a payment arrangement is broken, a second payment arrangement is unable to be set up until the full past due balance has been paid. You may still be eligible for the temporary service plan.

@user_a2iln1 Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible?

@user_a48776 I’m sorry to hear about your billing concerns. Please send our team a direct message, so we can check on your current case and resolve your concerns for you.

Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I knew you couldn’t help or solve my issue all I need is the new number for the executive office 

@user_kns3xo​ excuse me? 

I got the Xfinity in my mail regarding the wifi. I Called to find out more because we had a poor  wifi here that was going out of business.  The lady on the phone (when I signed up for Xfinity  )said they could not let me use my J13 Android but they would send  me a smart phone in the mail when I signed up . I did sign up but no phone. They came and installed the wiring for my wifi. I found out there was an Xfinity store near me. I went there but they rejected the deal I was promised for the free phone. I still have the ad and the offer I was given when I signed up for the wifi. 

They sold me 2  Motorola phones they said were acceptable for Comcast. These phones are a nightmare. I've tried everything .I've been back several times. I am inclined to think this company was a  horrible mistake and totally dishonest. They will not take the phones back because it was past 14 days . I kept trying to get the phones to work and going back to the store to get help. (I've always had AT&T or 

T Mobile over the years. No problem. )

My friends and family say the sound is terrible and they are unable to hear what we're saying. The phones are not user friendly at all and create issues. We need someone to assist us or to make good on the free

i - phone.  Are you  an honest company?? 

Hello user_7nlztf thank you so much for taking the time to reach out here on our residential forums and sharing your experience. We want you have full-functioning phones that are practical and enjoyable through ease of use.  To help fully resolve your concerns, we do encourage you to reach our team of Xfinity Mobile experts using the contacts below. 

Phone: 1 (888) 936-4968

Xfinity Mobile Chat

@user_4a1077 I'm sorry to hear about your ongoing account concerns. Our apologies for the inconvenience this has caused you. Our team can help! Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.