Visitor
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2 Messages
Corporate Number
I signed up for the free service for a year through the Xfinity App on my phone on August 23rd. I clicked the promotion in the app and followed the steps. It allowed me to sign up for the line. On October 26th my line got suspended. I have been on endless chats and calls regarding the situation. I have screen shots of a chat where it states that my billings have been taken care of and that I shouldn’t have any more issues only for that to not be true. I tried to call back to get my line reactivated and I was met by a an agent who when asked for a manager sent me to another friendly agent followed by a nasty manager. Who hung up the phone on me after I asked for the corporate phone number. This whole process has been troubling. I talked to somebody this morning and they told me that I changed my number. I’ve had the same number from when I was with Boost Mobile. I ported my number in. I have proof from boost of what my number was BEFORE I switched to Xfinity. I also have the emails of where it says transfer your number and transfer complete. I would just like somebody to reach out and look further into my account. I have all documentation from when I first started to now. I have where the chat said I was approved and billing would be fixed. You guys have all of the recorded lines from the phone calls that I made. 1 phone call states there was a mistake and said something about November 1st. The 2nd you’ll hear with the associate where I asked for a manager and she gave me another rep and then that rep gave me a manager who ras rude. The 3rd call you’ll hear a lady say I qualify but I went over the data limit so I had to put but she would listen to the recorded calls and give me a call back at my daughters phone number. I never received a call back. Please review and contact back so I can send in my information. That’s 2 glitches and 4 misinformations of what’s really going on with my account. If somebody can call me ASAP I’d greatly appreciate it.


XfinityNasser
Official Employee
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4 Messages
2 hours ago
Thank you for reaching out through Xfinity Forums to get this addressed. We appreciate you giving us a chance to earn your business on your mobile account, this is not the experience we want for you. I will get right on this case.
To do so, could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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