Visitor
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2 Messages
Corporate number
Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint
Visitor
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2 Messages
Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint
Carky313
Visitor
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2 Messages
2 days ago
I have been a loyal customer with xfinity for over 5 years. Love xfinity, never have an issue. For the past 3 days I have been getting the run around about getting my service restored. My bill was high, I was on a payment plan, I could not pay and asked for an extension. I was told if I made a payment I could get it restored. Paid $100 and was told wait 1 hour. Never came back on. Called back and was told bill still high and if I can pay more. Pay another $100 and was told give it 4 hours. Still no service. The next day called and was told that a request was made for it to be restored but it wasn’t a garuntee and that it was rejected. Agent told me bill was still high. I paid another $100 and once again was told it should be restored. It took for me to talk to 20 other agents before someone finally told me that they cannot restore it and put me on another payment plan. I feel like I have been lied to and getting the run around just to leave a good survey. I understand bill was high and payment arrangements was missed but something should be done for being lied to and told service was being restored
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XfinityMarshante
Official Employee
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859 Messages
17 hours ago
Hello @Carky313, thank you for taking the time to leave a post. You’ve reached our Specialized Corporate Digital Care Team, and we’re absolutely here to help with your complaint. I reviewed your comment, and I want to start by sincerely thanking you for being a loyal Xfinity customer for over 5 years. We truly value you. I’m very sorry for everything you’ve experienced over the past few days. You’ve shown a great deal of patience, and you deserved clear communication and real support, not the runaround you described. I completely understand how upsetting and discouraging this must feel, especially after being told multiple times that your service would be restored and making several payments based on that information. What you went through is not the experience we want for any of our customers, and you shouldn’t have had to deal with that level of frustration.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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