Visitor

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1 Message

Wednesday, July 15th, 2026 5:16 PM

Corporate needs to be contacted!

Xfinity customer service has took a complete wrong turn. Xfinity does not care as a company to help its customers out. There is no way to get to anyone that matters. They block us of any means of getting ahold of anyone. Now that they have their AI service in place we as customers have been clean slated of customer support. I have had limited internet connection for a month now and 6 scheduled appointments that have been all no-shows except 1 and the technician said that Xfinity AI system is complete garbage and they’re not getting the service tickets. I have spoke to everyone possible and even went into the store and no one can give an answer as to why all my appointments have been cancelled. I have been a customer for 10+ years and this is it for me I’m done. They will tell you that they want to help and get you connected to someone random person that barely understands English and they cannot even explain why no one shows up. Anyone interested in Xfinity stay away! They do not care. 

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Expert

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119.3K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.3K Messages

1 hour ago

 

user_6y2tdi Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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