Corporate customer service requested

I am a customer of over 25 years. I had a retention agent change my plan to lower my monthly bill and despite communicating the service additions I did not want to lose in the transition, I lost all of the ones I used. I spent 5 hours on the phone with agents and supervisors, including two scheduled supervisor calls that never were made to me, and the situation is not rectified. I feel very deceived, especially since I was so articulate in communicating what services I did not want to lose by name, on a recorded call. I would like to escalate the issue to a corporate agent.