Visitor
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1 Message
Convert Overhead to Underground Service
Hello,
I'd like to convert my existing overhead service to underground. I've read multiple posts that a $100 service fee for a survey is required and to submit a direct message, however I can't find the "square chat icon in the upper right corner of your screen next to the bell icon" mentioned in this post. Could be missing the obvious or perhaps the method to submit a direct message has changed.
Thanks!
Accepted Solution
XfinityRay
Official Employee
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3.2K Messages
2 months ago
Good evening, user_oujafi! You are at the right place for further assistance with getting a visit set up for the survey. A technician would meet with you to discuss if they line can be converted and what the path would look like. They are able to set up any further work needed to complete that.
For the direct message. Are you logged into the Xfinity Forums? Are you on a mobile device or a laptop/PC? I am putting a picture of what it should look like below.
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