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user_1o6x73
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4 Messages

10/09/2026 10:28 PM

Contrast reps and corporate are incompetent

We have called 10 times to have this green tower removed from our fenced property. For 22 years we have been dealing with techs jumping our fence, breaking our fence, running neighbors wires through our fence, leaving the box open with wires hanging ot of it,  coming in unannounced, and we have had enough. We make an appointment and they repeatedly cancel it. No one at Comcast is competent to make the appointment? Sad

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7 hours ago

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user_l6q1m9

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1 Message

19 hours ago

vincent vincent vincent -

went to the orland Park xfinity store because i was having issues with my service wanted to schedule an appointment for a service call as i have done in the past, if you call custmer service you have to go thru all the AI baloney  after explaining to vincent the store rep who by the way was very unprofessional he said i would have to call customer service for a service call for outside he could only do inside and they would charge me $100.00 there is no way vincent likes his job the only thing he was interested in was getting me out oft he store so if you go to the orland park store stay clear of vincent he will only waste your time so sad comcast / xfinity company has go down hill, if i get a reply back from this post i will be very surprised

soooo i,am another comcast custmer who comcast does not care about :(

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XfinityDena

Official Employee

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4.7K Messages

@user_l6q1m9

 

I do understand where you are coming from. Whenever interacting with support, you want to feel valued and cared for. That is what our team over is all about. We want customer service to always be our best 'product' and want you to always have an exceptional experience when you need to reach out. I'm sorry this was not the case.

 

Charges may apply for service visits when Comcast-owned facilities or equipment rented to you by Comcast are not the source of the problem with your service. For instance, you may incur a charge for a service visit by a technician to your home in order to diagnose and repair problems with the In-Home Wiring used with your Xfinity services, or for the diagnosis of issues relating to the connection between Customer Equipment and your Xfinity services.


Were you able to set up an appointment? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 hours ago

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XfinityOrlandoM

Official Employee

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3.9K Messages

7 hours ago

@user_1o6x73

Thanks for reaching out to us. We do apologize for any inconvenience.

 

You've reached out to the right team that can help you with your concerns about relocating or having the Xfinity pedestal box moved from your property.

 

To get started,  to send us a direct message including your first and last name and complete service address

 

 

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

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