Contradictory service updates

Question

We're receiving contradictory updates on interrupted service in our area. Some are saying that the service work (started yesterday) is over, others say it is still underway. We work from home frequently, so we would like to know a real timeline for when the work will be over rather than 'we hope it will be done in a day' or words to that effect.

XfinityThomasD · Answer

user_p2tyve I appreciate you taking a moment to create a post and do apologize that we wouldn't have any additional details for the enhancement work or an ETA when it would be completed. We would see the same details on what work is being completed and estimated timeframes as the Xfinity app or through notifications. I just recently had the work completed in my area, and it did take roughly a week to complete, though it can differ depending on the area.

Customer Service

user_p2tyve

Contradictory service updates

XfinityThomasD

New to the Community?