Hello user_imrgv8! I hope your week has been going well. Thanks so much for taking a moment out of your busy day to leave a post on our XFINITY Community Forum. We would be more than happy to check if you are under a contract plan. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
EG
Expert
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111.3K Messages
18 days ago
The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section.
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XfinityNatalie
Official Employee
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136 Messages
18 days ago
Hello user_imrgv8! I hope your week has been going well. Thanks so much for taking a moment out of your busy day to leave a post on our XFINITY Community Forum. We would be more than happy to check if you are under a contract plan. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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